Welcome to SalesPilot AI (we). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.
1. Information We Collect
We collect information you provide directly to us when you:
- Create an account or register for our services
- Connect your WhatsApp Business Account to our platform
- Submit inquiries through our contact form
- Subscribe to marketing communications
- Communicate with our support team
This information may include your name, email address, phone number, company name, billing information, and any messages or communications you send us.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our SaaS platform
- Process transactions and send related information including purchase confirmations and invoices
- Send administrative information, such as updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Improve and personalize your experience on our platform
- Monitor and analyze usage patterns to improve our services
- Comply with legal obligations
3. WhatsApp Data
When you connect your WhatsApp Business Account to SalesPilot AI via the WhatsApp Cloud API, we process conversation data, contact information, and message history solely for the purpose of providing our CRM services. We do not sell, rent, or share this data with third parties except as required to deliver our services.
All WhatsApp data is processed in compliance with Meta's WhatsApp Business API Terms of Service and applicable data protection laws.
4. Data Sharing and Disclosure
We may share your information in the following situations:
- Service Providers: With third-party vendors who assist us in providing our services (e.g., cloud hosting, payment processing, analytics), under strict data processing agreements.
- Legal Requirements: If required by law, court order, or government authority.
- Business Transfers: In connection with any merger, acquisition, or sale of assets.
- With Your Consent: For any other purpose with your prior written consent.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Role-based access controls for our team
- Multi-factor authentication requirements
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When you delete your account, we will delete or anonymize your information within 30 days, except where retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Right to access your personal data
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to object to or restrict processing
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, please contact us.
8. Cookies
We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our platform.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our services after changes constitute your acceptance of the updated policy.